Evening Managed Services Specialist - Network and Systems Support

Location: Carrollton, TX

Type: Full Time

Min. Experience: Experienced

As a Evening Managed Services Specialist for nDivision, you will assist customers with Systems and Network issues.  Ideal candidates will have a solid understanding of architecture, configuration and deployment of networks and systems.  This position works from 10pm to 10am, 4 evenings on / 4 evenings off.

From a Network perspective, your focus will be responding to calls and tickets dealing with configuration and connectivity issues with mission critical SMB and Large Enterprise networks which may also require an understanding of Layer 2 and Layer 3 networking, IP, VPNs, DHCP, DNS, SSL, PKI, network routing, firewalls and wireless networking.

On the Systems side, tickets require an understanding and hands on experience dealing with a wide variety of troubleshooting, configuration and upgrading of workstations, servers and related hardware and software including Windows Server 2012 R2, SQL Server 2012, Exchange 2013, Lync 2013, Dynamics CRM, SharePoint, VMWare ESX and providing investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure.  

Key requirements include:

  • Analyze, document and resolve various system related issues
  • Troubleshooting physical and virtual network infrastructures
  • Implement routing and firewall solutions
  • Implement and configure wireless networks and related hardware
  • Implement and troubleshoot Unified Communications
  • Documentation of installation and configuration information
  • Install, configure, troubleshoot and repair Microsoft and Cisco system
  • Maintain Windows Server patch levels and updates
  • Maintain Active Directory structure create user accounts and security groups
  • Exchange administration

Knowledge and Skill Requirements:

  • 8 or more years of direct industry experience. 
  • Experience working in a Managed Services Provider environment preferred.
  • Preferred certifications: MCSE, MCITP, CCNA, CCNP, or equivalent.
  • Preferred education: BS in Computer Science, IT or similar and/or related experience


 nDivision is committed to fair and equal treatment of employees and applicants. We will recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.  In all matters affecting employment, compensation, benefits, working conditions, opportunities for advancement and layoffs, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, or status as a covered veteran.

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