Cloud and Professional Services Engineer - Future Hiring

Location: (Multiple states)

Department: Cloud/Professional Services

Type: Full Time

Min. Experience: Experienced

Cloud and Professional Services Engineer

nDivision(nD) is a Cloud and Professional Services consultancy serving  SMB, Large Enterprise and Public Sector customers.  nD is also a leading Dell Premier Business Partner for enterprise-class solutions.

At nD, we:

  • are passionate about pushing the limits of technology to help our customers achieve their goals.
  • thrive on open dialogue and debate
  • share best practices and solve problems through teamwork
  • are committed to growth - as an organization and for each individual

As an nD Cloud/Professional Services consultant, you’ll be working alongside other engineers and consultants to co-ordinate with the various nD teams to deliver support to your assigned customer base.  You wold also have responsibility for supporting a combination of Private Cloud (remote and datacenter Managed Services) and Custom Cloud (nD’s hosted solutions) as well as assisting in scoping, architecting and deploying project based work that could range from Exchange and AD to Lync and SharePoint and all in between.  Obviously you will have to be technically hands on and resolve escalations or complete complex deployments.

Key Responsibilities of this role include:

  • Working alongside other Cloud Services Engineers to drive positive customer experiences and satisfaction results
  • Understanding customers’ technical requirements for performance and uptime and ensuring the customers’ Infrastructure supports these
  • Ability to work from your home office
  • Possibly travel for up to 20% of the time
  • Supporting sales teams on the technical design of new projects or infrastructure upgrades using nD and industry best practices
  • Overseeing Infrastructure deployments for new projects within existing customers
  • Documenting solution run books to support Level 1 and Level 2 remediation
  • Owning and completing complex technical tasks within the Infrastructure
  • Performing reviews of the Cloud Services performance and pro-actively making recommendations on how to improve efficiency or lower financial expenditure
  • Attending and contributing to regular Service Review Meetings with customers
  • Mentoring and supporting junior engineers
  • And if you possess the skills and are capable, assist in scoping, designing and implementing various types of SOW and T&M based projects

Job Requirements:

  • Have a passion for technology within the Cloud Services industry and for assisting customers
  • Demonstrate previous experience as a Senior Support Engineer in a Cloud Services or large customer environment
  • Previous MSP experience is desired
  • Show the ability to work in a fast paced, mission critical environment which may at times be stressful

Technical Requirements:

You will need to have Subject Matter Expert deployment, management and certifications, in at least three of the following areas:

  • Microsoft Windows Server Operating System
  • Microsoft SCCM, SCOM, SCVMM and SCSM
  • VMware vSphere, View, Site Recovery Manager, Capacity Planner, vCloud
  • Microsoft Hyper-V, VDI, Application Virtualization and Terminal Services
  • Citrix XenDesktop, XenApp, and XenServer
  • Storage, (NAS, SAN, Fiber Channel, iSCSI), Dell, EMC, NetApp, HP and IBM
  • Networking, IP, VPNs, DHCP, DNS, SSL, PKI, network routing, firewalls and switching. Layer 2 and Layer 3. Firewall & Load Balancer devices such as Cisco, Juniper, F5 and Brocade
  • Microsoft SQL Server RDBMS installation/configuration, patching, troubleshooting, performance tracking/tuning, back-up/recovery and remote monitoring
  • Microsoft Active Directory and Exchange, including High Availability and Clusters
  • Microsoft Lync and associated voice and data platforms
  • CommVault backup & recovery, snapshots, de-duplication, replication, archiving, analytics and tiering
  • UNIX, Linux, Red Hat, Solaris, AIX, and Oracle Linux
  • Microsoft Forefront Security Suite, Cisco ASA, Checkpoint and compliance for PCI-DSS
  • Microsoft SharePoint implementations, migrations from previous SharePoint versions, and development of custom solutions using SharePoint platform
  • Microsoft Office support, O365 implementation
  • ITIL operations, service desk, incident management, change management and compliance

To achieve the demanding goals that it sets, nDivision needs fresh ideas and diverse insights.

nDivision is committed to fair and equal treatment of employees and applicants. We will recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.  In all matters affecting employment, compensation, benefits, working conditions, opportunities for advancement and layoffs, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, or status as a covered veteran.

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