Senior Cloud Services Consultant
Seeking talented individuals in multiple states with the ability to work full-time from their home office.
We are expanding rapidly. If you are considering a change anytime within the next 6 months, please apply.
Up to $100,000 per year + bonuses, and generous benefits.
nDivision(nD) is a Cloud and Professional Services business serving SMB, Large Enterprise and Public Sector customers. nD is also a leading Dell Premier Business Partner for enterprise-class solutions.
At nD, we:
As an nD Senior Cloud Services Engineer, you’ll be part of our Cloud Services division working alongside other engineers and consultants to co-ordinate with the various nD teams to deliver support to your assigned customer base. The Senior Cloud Services Engineer will also have responsibility for supporting a combination of Private Cloud (remote and datacenter Managed Services) and Custom Cloud (nD’s hosted solutions) and will be required to be technically hands on to resolve escalations or complete complex deployments.
Key Responsibilities of a Senior Cloud Services Engineer role include:
Working alongside other Cloud Services Engineers to drive positive customer experiences and satisfaction results
Understanding customers’ technical requirements for performance and uptime and ensuring the customers’ Infrastructure supports these
Participating in an on-call rotation for Level 2 escalation and remediation
Travel for up to 20% of the time
Supporting sales teams on the technical design of new projects or infrastructure upgrades using nD and industry best practices
Overseeing Infrastructure deployments for new projects within existing customers
Documenting solution run books to support Level 1 and Level 2 remediation
Owning and completing complex technical tasks within the Infrastructure
Performing reviews of the Cloud Services performance and pro-actively making recommendations on how to improve efficiency or lower financial expenditure
Attending and contributing to regular Service Review Meetings with customers
Mentoring and supporting junior engineers
Have a passion for technology within the Cloud Services industry and for working alongside customers
Demonstrate previous experience as a Senior Support Engineer in a Cloud Services or large customer environment
Show the ability to work in a fast paced, mission critical environment which may at times be stressful
You will have Subject Matter Expert deployment, management and certifications, in at least three of the following areas:
Microsoft Windows Server Operating System
Microsoft SCCM, SCOM, SCVMM and SCSM
VMware vSphere, View, Site Recovery Manager, Capacity Planner, vCloud
Microsoft Hyper-V, VDI, Application Virtualization and Terminal Services
Citrix XenDesktop, XenApp, and XenServer
Storage, (NAS, SAN, Fiber Channel, iSCSI), Dell, EMC, NetApp, HP and IBM
Networking, IP, VPNs, DHCP, DNS, SSL, PKI, network routing, firewalls and switching. Layer 2 and Layer 3. Firewall & Load Balancer devices such as Cisco, Juniper, F5 and Brocade
Microsoft SQL Server RDBMS installation/configuration, patching, troubleshooting, performance tracking/tuning, back-up/recovery and remote monitoring
Microsoft Active Directory and Exchange, including High Availability and Clusters
Microsoft Lync and associated voice and data platforms
CommVault backup & recovery, snapshots, de-duplication, replication, archiving, analytics and tiering
UNIX, Linux, Red Hat, Solaris, AIX, and Oracle Linux
Microsoft Forefront Security Suite, Cisco ASA, Checkpoint and compliance for PCI-DSS
Microsoft SharePoint implementations, migrations from previous SharePoint versions, and development of custom solutions using SharePoint platform
ITIL operations, service desk, incident management, change management and compliance
nDivision is committed to fair and equal treatment of employees and applicants. We will recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, opportunities for advancement and layoffs, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, or status as a covered veteran.